We do not offer car seats for hire however, you can organise one through Bubs 2 Bratz - (07) 4728 4323

We release the deposit as soon as the vehicle is returned (as long as all rental terms have been met and there is no damage to the vehicle). It is then up to your bank to release the deposit. This process can take up to 7 business days depending on your bank.

There are a number of options including prepayment or paying at the counter. Please be aware that even if the booking is prepaid you must present a credit card at the time of collection and pay the applicable deposit. All charges will be in Australian dollars. We can not accept responsibility for the fluctuating currency conversion if monies outside of AUD are used.

A deposit is applicable to all rentals. The deposit applicable depends on the age of the driver. Deposits range from $200-$500 for all vehicles.

Cancellation fee may be charged.

Deposit payment

• A valid Visa, Mastercard or American Express credit card must be supplied at collection.
• You must present the physical card.
• The card must be in the name of the hirer.
• If you cannot present a card in the hirers name, please contact us for assistance.
• We do not accept gift cards, travel cards, EFTPOS cards, or Diners.

Booking payment

• We accept Visa, Mastercard or Amercian Express credit or debit cards, EFTPOS and Visa/Mastercard travel cards for the booking payment.
• We do not accept gift cards or Diners.
• *Please note credit card surcharges may apply to your booking.

Due to the large number of makes and models in our fleet we cannot guarantee a specific vehicle but we will do our best to fulfill your request. All vehicles in the same class are similar in size and passenger capabilities.

Unfortunately, we do not allow animals to be transported in our vehicles. A Cleaning Fee of $200 will apply if any animal fur or odours are detected in the vehicle.

All our vehicles are non-smoking. A cleaning fee of $200 applies to any vehicles which have been smoked in.

Our vehicles are not permitted to be used on un-sealed roads.

MYUTE Vehicles can only be driven within 400kms of Townsville.

All vehicles should be provided to you with a full tank of petrol. Please return the vehicles to us the same. A refuelling fee of $4.00 per litre applies (minimum charge of $20). For the correct fuel types please refer to the inner flap of the fuel cover or key tag.

Only our utes have towbars which are allowed for small trailers. We don’t allow Caravans or Car Trailers to be towed. Contact our office on 1800 815 590 for assistance.

Firstly, ensure the safety of all passengers in the vehicle and any other individual involved. Check if you need to report the accident to Police. It is important to collect the details of all parties involved, including the driver licence details, vehicle registration/s, details of the accident and any witness details. If possible, please take a photograph of any relevant details such as the driver licence of all drivers, evidence of the accident including damage to the vehicles.

Please report the issue to us as soon as possible so we can assist you. Contact our office on 1800 815 590 for assistance.

MYUTE Rentals offers roadside assistance for any mechanical faults that may occur during the rental.

For incidents where the hirer is responsible - If you have flat tyre, lockout service, fuel delivery (if you run out of fuel) and jump starting your car if the battery is run flat.

If you require help for any of the above, a callout charge of $110 will apply.

Contact our office on 1800 815 590 for assistance.